Privacy Policy
Last updated: November 09, 2025
At ICE2MUD ("we," "us," or "our"), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, ice2mud.com (the "Site"), place an order, or interact with us.
Information We Collect
1. Information You Provide Directly
- Name, email address, billing and shipping address, and phone number.
- Payment and order details (we do not store full credit card information).
- Account login details if you create an account.
- Information shared when contacting our support team.
2. Information Collected Automatically
When you browse our Site, we automatically collect certain device and usage information, such as:
- IP address, browser type, and device information.
- Pages visited, time spent, and referral sources.
- Cookies, pixels, and similar tracking technologies.
You can control or delete cookies from your browser settings. Some features may not function properly if cookies are disabled.
3. Information From Third Parties
- Shopify (store platform and order processing).
- Payment processors (e.g., PayPal, Stripe).
- Analytics and advertising partners (e.g., Google, Meta/Facebook).
How We Use Your Information
- To process and fulfill orders.
- To provide customer support and respond to inquiries.
- To improve the functionality and performance of the Site.
- To detect and prevent fraudulent or malicious activity.
- To show relevant ads and measure marketing performance.
Cookies & Analytics
We use cookies and similar technologies to:
- Keep your shopping cart active.
- Understand how visitors use our Site.
- Show personalized or interest-based ads.
You can opt-out or adjust your preferences using:
- Google Ads Settings: https://adssettings.google.com
- Facebook/Meta Ad Preferences: https://facebook.com/ads/preferences
- Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
We respect your browser-level opt-outs. No separate pop-up is required to exercise these controls.
Sharing Your Information
We may share your information only when necessary to operate our business:
- With service providers who help with shipping, payments, analytics, or customer messages.
- To comply with legal requirements or protect our rights.
- In the event of a business transfer, such as a merger or acquisition.
We do not sell your personal information.
Your Rights
Depending on your region, you may request to:
- Access or receive a copy of your personal data.
- Update or correct your information.
- Request deletion of your data.
- Object to or restrict how your data is used.
To make a request, contact us at contact@ice2mud.com. We may require verification.
Data Retention
We keep personal information only as long as needed to fulfill orders, follow legal requirements, or resolve disputes.
International Data Transfers
Your data may be processed in countries outside your region. When transferring data from the UK or EU, we rely on legally approved data protection mechanisms.
Children’s Privacy
Our Site is not intended for children under age 16, and we do not knowingly collect data from them. If you believe a child has provided personal information, contact us to request deletion.
Contact Us
If you have questions about this Privacy Policy, please email us at:
contact@ice2mud.com
