Return and Refund Policy & Procedures
At ICE2MUD, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, please review our return and refund policy below.
Change of Mind
You may cancel your order within 12 hours of placing it.
If you need to adjust the size, variant, or other details, please contact our support team at contact@ice2mud.com within this timeframe to make changes before your order is processed.
Returns
We offer a 30-day return policy, allowing you to request a return within 30 days from the date you receive your item.
To be eligible for a return:
- Items must be in their original condition: unworn, unused, with tags, and in the original packaging.
- A proof of purchase, such as a receipt, is required.
How to initiate a return:
- Contact us at contact@ice2mud.com to request a return.
- Returns sent without prior approval will not be accepted.
- Once your return is approved, we will process your refund and issue it to your original payment method.
- ICE2MUD does not charge restocking fees for returns.
Shipping for Returns
- Customers are responsible for the shipping costs associated with returning items.
- We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately at contact@ice2mud.com
We will assess the issue and work with you to resolve it promptly, including offering a replacement or refund if applicable.
Exchanges
We do not accept exchanges.
If you wish to replace an item, please place a new order for the desired item and return the original one according to our return policy.
This ensures you receive your replacement as quickly as possible.
Lost or Stolen Orders
ICE2MUD is not responsible for items marked as successfully delivered by the courier but reported as lost or stolen.
Unfortunately, we cannot offer reimbursement or replacements in such cases.
We recommend contacting the courier for further assistance.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund approval status.
If approved, the refund will be processed to your original payment method.
Refunds typically take up to 5 business days to appear, depending on your bank or credit card company’s processing times.
If you have any questions, feel free to reach out to us at contact@ice2mud.com
—
ICE2MUD Customer Support Team
